RETURN POLICY

If you have any questions regarding a product, please contact a customer service representative at (708) 371-6144 or email us at info@taylorscandy.com before you place your order. Food products MAY NOT BE RETURNED, so please be sure your order is correct.

WRONG ITEM SHIPPED

If you received the wrong product, please contact us within 48 hours of receipt of the delivery. At that time, a team member of Taylors Candy will issue an RMA and ask that you send the incorrect product to our processing center:

Taylors Candy, Inc.
ATTN: Returns & Exchanges
4855 West 115th Street
Alsip, IL 60803

Please note: If you receive an incorrect item, you must notify us within 48 hours of receiving the package. Please do not open the product packaging of the incorrect item as we cannot process any return/exchange for opened items even if it is an incorrect item. Any claims after the 48 hour time-frame shall not be honored. Replacement packages are shipped using the same shipping method as the original method selected. All expedited shipping option costs are the responsibility of the customer.

MISSING PRODUCT

Your order will contain all in-stock items that were purchased. You may receive multiple packages for one order depending on the size of your order. Please report shortages upon receipt of the delivered package. Items that are temporarily out of stock can be back-ordered and will ship as it becomes available. If there are any missing items from your order, you will need to contact customer service within 48 hours of receiving the package at (708) 371-6144.

Please note: When you receive your package(s), check to ensure all products that you have purchased have been shipped. If you are missing an item, you must notify us within 48 hours of receiving the package. Any claims after the 48 hour time-frame may not be processed. Packages are shipped using the same shipping method as original method. All expedited shipping option costs are the responsibility of the customer.