Shipping Policy

GENERAL SHIPPING INFORMATION

All non-rush orders are processed and shipped within 2-3 business days of placing an order Monday-Friday.  Orders usually arrive within 4-7 days to most U.S. locations.  Shipping charges are calculated using FedEx, UPS, and USPS shipping rates and are based on package weight, size, delivery distance, and shipping method.

Delivery estimates provided during checkout are based on the delivery address. Incorrect addresses, order changes, legal holidays, or unexpected circumstances could delay the delivery of your order. Please confirm that your information is correct before finalizing your order. If you have any questions regarding delivery or shipping, contact a Taylors Candy team member for assistance.

EXPRESS SHIPPING METHODS

Express orders are shipped within 24 hours if placed by 1 pm on Wednesday, excluding weekends, and in some circumstances it may not ship for up to 48 hours. Barring unforeseen exceptions, these orders ship out Monday through Friday.

If you would like your order by a specific time, contact a Taylors Candy team member before you place an order to verify that the item is available and is able to be shipped within a certain period.  Taylors Candy cannot be held responsible for any packages which are delayed due to unforeseen delays such as “adverse weather conditions”, “Beyond UPS control”, or “Missed at facility” – please plan accordingly. Taylors Candy offers tracking numbers for packages for reference use only; this estimated delivery date is only an estimate and we do not guarantee specific delivery dates.

HOT WEATHER SHIPPING (SHIPPING TO WARM LOCATIONS):

Our products cannot withstand heat for long periods of time. During the hot-weather summer period, Taylors Candy reserves the right to hold all shipments from being processed from our warehouse on Fridays to ensure packages do not sit in a non-temperature controlled shipping warehouse. If your package is held for this reason, we will have it shipped from the warehouse on the following business day. Due to weather conditions that may adversely affect product while shipping, we will not be responsible for product affected by these conditions. We will offer, at an additional charge, requests to ship the product in a temperature-controlled container.

REFUSED DELIVERY PACKAGE:

Any packages refused by the customer are deemed to be ABANDONED. All refused packages will be returned to sender at the shipper’s expense or destroyed. No refunds will be issued for any packages which were refused delivery by any shipping carriers.

UNDELIVERABLE PACKAGE:

No signature will be required unless requested by the customer.

We strongly suggest that you check both your billing address and shipping address to ensure accuracy. Taylors Candy will only ship the products to the address that is supplied.

If an order is unable to be delivered due to an incorrect address as provided by the purchaser, and the package is returned, there are two options available to the customer:

1. THE CUSTOMER STILL WANTS THE ORDER SHIPPED: The customer is responsible to pay a Return-to-sender fee, as well any secondary shipping charges to have the product reshipped to a corrected address.

2. THE CUSTOMER WISHES TO CANCEL THE ORDER: In this scenario, the refund will be for the total purchase price less initial shipping & processing costs, and the Return-to-sender fee.

When a signature is required (by customer request only)

Usually carriers will make 3 attempts on business days to make a delivery. If an order is unable to be delivered due to the customer not being available for acceptance, and the package is returned to Taylors Candy, there are two options available to the customer:

1. THE CUSTOMER STILL WANTS THE ORDER SHIPPED: The customer is responsible to pay Return-to-sender fee, as well any secondary shipping charges to have the product reshipped to a corrected address.

2. THE CUSTOMER WISHES TO CANCEL THE ORDER: In this scenario, the refund will be for the total purchase price less initial shipping & processing costs, and the Return-to-sender fee.

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